The #cocreateSA project took multi-disciplinary teams through a co-design process to co-create solutions for the improvement of service delivery and customer satisfaction at three public healthcare clinics within the Western Cape. The project demonstrated how a co-design process can lead to a culture of continuous improvements within the clinic environment. As part of the research team, we worked alongside the Craft and Design Institute in conjunction with the Dutch Consul General, the City of Cape Town and the Design Thinkers Academy. Watch now